Shipping policy
Delivery For ArcZeal Designs
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 7-14 business days International: 15-30 business days.
Our order deadlines for holiday gifts may change so if you need it before the 25th of December please order before these dates.
Product Standard shipping
Shirts and hoodies Dec 08
Embroidered hats Dec 08
Mugs Dec 08
Wall art Dec 08
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [ brettf@arczealdesigns.com ] with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Orders
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [ brettf@arczealdesigns.com ].
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [ brettf@arczealdesigns.com ] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [ brettf@arczealdesigns.com ]!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [ brettf@arczealdesigns.com ] with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges for print to order items. There is a short window from the time of purchase to fulfillment so if you have concerns contact us right away. If you’re unsure which size would fit better, check out our sizing charts—items that need them have them in the product description section or scrolling picture section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [ brettf@arczealdesigns.com ] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!